The Customers Revenge Essay Example for Free

The Customers Revenge canvassThere is no better fashion to solve this kind of problems, than to look from the consumers perspective. Al virtually everybody has been in such(prenominal) a position once in their life, waiting and long talks on the phone with the military service center with at the end zero result. A lot of people say the customer is always right you should treat each with cargon. This sounds very reasonable, but is it too hard to manage? It is a circumstance that how bigger the institution learns, the greater diverse costs will be and therefore the greater the danger to fail. A big association can lose more compared to a small company. Thats why a big institution should handle careful. The problem in this case is that there are dissatisfied customers. How can we make sure that these customers wont take away your (future) customers? And which customers are just naggers or really worth listening to?Advertising is a well- have it offn way to communicate with t he (potential) customers. Another way to get more publicity as a company is Word of Mouth. This type of marketing is the most fast and cheapest way to attract more customers (unless it is not negative Word of Mouth). Happy customer results in positive Word of Mouth. This makes a good Customer Relationship Management system measurable in an institution. In every company there are customers who are dissatisfied. This is off course possible, because you as a company cant fulfill everybodys wishes and desires. It is important how you treat this dissatisfaction. If you as a company give bad customer service, it can lead to angry customers. Negative Word of Mouth is the to the lowest degree thing you want. Word of Mouth can especially be spread fast by customers who has a big influence in the society (for example celebrities, reviewers etc). Atida can maybe order its type of customers to know which customers can either break them or make them real quick.It cost a lot of measure to asse mble information of the customers, but this information is helpful for the duration of the individual consumer cycle. It also shows that Atida cares about its customers. The akin can be done with the type of complaints. The call-center workers can order the type of dissatisfaction, so the company has a clear picture what they could do better. The CEO could then focus on the main problems and try to mitigate the business. A reason for outsourcing the call-center department to another company in Bangalore is to reduce costs and call-waiting times. Also they cherished to standardize and streamline the customer service. When you outsource a part of your company, you must be sure that they are doing a good job. When they are not, the name of the company itself will be dragged down.Therefore, it is very important that everybody who owns a position in Atida, should also be representative. A good way to do this is to give homework to the workers in Bangalore. Those training can teach the m how to deal properly with customers who are dissatisfied. Another option is to get the call center department back to Atidas headquarter. The costs for the training should be compared to the difference of delve costs. Concluded, it is important that Atida provide good customer service. The customers are the ones you want to please and therefore are important to listen to.